Refund policy
Return & Refund Policy
Last Updated: June 30, 2026
At JI Solutions LLC, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect item, we're here to help.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return:
The item must be unused and in its original condition.
The item must be in the original packaging.
Proof of purchase or an order number is required.
We do not accept returns for:
Change-of-mind purchases
Buyer's remorse
Incorrect purchases made by the customer
Personalized or custom-made products
Final sale or clearance items
Hygiene or intimate products
Gift cards
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Email: jovanilicbusiness@gmail.com
Please include:
Your order number
A description of the issue
Clear photos of the item and packaging
We will review the issue and may offer a replacement, refund, or other appropriate resolution at our discretion.
Refunds
Once your request has been reviewed and approved, we will notify you by email.
If approved:
Refunds are issued to the original payment method used for the purchase.
Processing time is generally 5–10 business days, depending on your payment provider.
Shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless:
The item arrived damaged
The wrong item was sent
The item is defective
We recommend using a trackable shipping service for all returns.
Exchanges
We only replace items that are defective, damaged, or incorrect.
For exchange requests, contact:
Lost or Delayed Packages
We are not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or incorrect shipping information provided by the customer. However, we will make reasonable efforts to assist in resolving delivery issues.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
JI Solutions LLC
30 N Gould St STE R
Sheridan, WY 82801
United States
Email: jovanilicbusiness@gmail.com